FAQ
Questions
Answered
Everything you need to know
Can't find the answer? Call us on 041 453 3231 or WhatsApp us.
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How long does a custom canvas order take?
Standard custom orders typically take 5–7 working days. Larger or more complex projects — multi-piece truck covers, shade structures, industrial canvas systems — may take 2–3 weeks. We'll give you a clear timeline when you request a quote and keep you updated throughout production.
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Do you deliver across South Africa?
Yes. We are based in Port Elizabeth (Gqeberha) in the Eastern Cape and offer national delivery across South Africa via courier. We also offer on-site measurement and fitting within the Port Elizabeth area for larger projects — just ask when requesting your quote.
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What materials do you use?
We select materials for the specific application: UV-treated ripstop canvas and PVC-coated fabrics for outdoor covers, marine-grade materials for boat and nautical products, 650gsm+ heavyweight canvas for industrial and transport use, and UV-resistant thread with quality zips throughout. We'll recommend the right spec for your environment and budget.
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Do you do custom sizes and colours?
Every product we make is custom. We work to your exact dimensions and can accommodate most colour requests depending on fabric availability. There is no standard off-the-shelf range — everything is made to order for your specific application.
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Do you repair canvas products you didn't make?
Yes — we repair all canvas and PVC products regardless of who made them. Common repairs include torn seams, broken or seized zips, worn grommets, tears, patches, and full panel replacements. Bring it to our workshop at 29 Strang Street, Sidwell, or contact us to arrange a quote.
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Can you come to my site to measure?
For larger projects — truck covers, trailer tarps, fitted awnings, shade structures — we offer on-site measurement in and around Port Elizabeth. This ensures a perfect fit with no guesswork. Contact us to arrange a visit.
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Is there a minimum order?
No minimum order. We make single bespoke items as often as we do bulk production runs. Whether you need one boat cover or a fleet of truck tarps, contact us for a quote.
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What is your service area?
We're based in Sidwell, Port Elizabeth, and serve clients across the Eastern Cape and nationally. We offer on-site services within the greater Port Elizabeth area, and ship finished products anywhere in South Africa.
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Do you offer a warranty on your work?
We stand behind our craftsmanship. If a seam fails or a zip breaks under normal use within a reasonable period, we'll repair or replace it. Ask us about the specific workmanship warranty for your product type when ordering.
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How do I care for my canvas product?
Store canvas dry whenever possible — never fold it away wet or damp. Rinse off salt, dirt, and bird mess with fresh water. For stubborn stains, use mild soap and a soft brush — avoid bleach and harsh chemicals which degrade UV coatings. Treat with a canvas waterproofing spray annually to maintain weather resistance.
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How do I get a quote?
The fastest ways: WhatsApp us on +27 41 453 3231 with photos and dimensions, call us on 041 453 3231, or fill in our contact form. We typically respond within one business day.
Still have questions?
We're a small team and we answer the phone. Call us, WhatsApp us, or drop in at the workshop.